Terms and Conditions
Please be advised of the following terms and conditions. Deposits are payable upon booking by either mastercard, visa or direct deposit.
In the event that you might have to cancel your booking our cancellation policy is as follows:
STANDARD RATE PLAN
Low season: Deposit: 1 night accommodation due at the time of booking, balance is due on arrival.
Cancellation: Deposit is forfeited if cancelled within 3 days of arrival date.
Mid-season (17/9/21 – 4/10/21; 16/9/22-3/10/22 – all September school holidays)
Deposit: 1 night accommodation due at the time of booking, balance is due 7 days prior to arrival.
Cancellation: 100% accommodation fee applies if booking is cancelled within 7 days of arrival.
Peak season (17/12/21-30/1/22; 14/4/22 -18/4/22; 21/12/22 – 31/1/23 – all Christmas holidays and Easter long weekends)
Deposit: 1 night accommodation due at the time of booking, balance is due 14 days prior to arrival.
Cancellation: 100% accommodation fee applies if booking is cancelled within 14 days of arrival.
NON-REFUNDABLE RATE PLAN
Full payment due at the time of booking, no amendments or refund.
FULLY-FLEXIBLE RATE PLAN
Not available Mid or Peak season
Deposit: 1 night accommodation due at the time of booking, balance is due on arrival.
Cancellation: 100% accommodation fee applies if booking is cancelled within 1 day of arrival.
COVID-19 cancellation clause: should you need to cancel your booking due to COVID-19 restrictions/lockdowns being enforced by federal /state government – or you are living in a nominated COVID-19 hotspot – you will be refunded your money completely once showing identification showing you are in a nominated lockdown / hotspot area.
- All linen is included in the tariff (excluding pool towels)
- All apartments are self-contained are are not serviced daily
- Pool towels are available to hire at a cost of $5 per towel for the duration of your stay
- A basic starter pack of toiletries and condiments is provided on arrival and is not replenished during your stay
- There is no refund for early departure
- Once a booking is confirmed with a deposit prices will not be altered
- While we will try our hardest to meet requests, apartment preferences cannot be guaranteed
- Guests must be aged 18 years or older when making a booking
- Photographic identification may be required on check-in
- A pre-authorisation of $250 may be taken on your credit card on check-in
- We have a no-party policy. Guests are asked to refrain from making noise after 10pm.
- Accommodation must not be used for any unlawful purpose
- Please read our cancellation policies carefully. Travel insurance is strongly recommended.